Privacy and Cookies

Privacy Policy

Effective Date: October 6th, 2021

1. Introduction

Your privacy, security, and the integrity of your personal information are of paramount importance to Tripkrt.com, owned and operated by Sarva Digital Media Inc., based in Delhi, India (referred to as “Tripkrt.com,” “we,” “us,” or “our”). This Privacy Policy outlines how we collect and process your information and personal data through your use of our website www.tripkrt.com (“Website”). This includes information you provide when you purchase a product or service, sign up for our newsletter, or use other services, such as downloading information.

2. Scope of Policy

This Privacy Policy, along with the Terms & Conditions, applies to your use of our Website and any services accessible through it (“Services”). It sets out the basis on which we collect and process personal data that you provide to us.

3. Information We May Collect About You

Subject to the disclosures made in this Privacy Policy, we will not collect any information without your knowledge and proper legal basis, including your consent.

A. Information You Give Us (“Submitted Information”)

This includes information you provide when:

  • Filling in forms on our Website.
  • Corresponding with us via email or through the chat functions on our Website.
  • Registering to use our services or subscribing to them.
  • Entering into any transaction on the Website.
  • Participating in discussion boards, social media functions, competitions, promotions, or surveys.
  • Reporting a problem with the Website or the Services.

The information you give us may include:

  • Identity Data: First name, last name, username, title, and gender.
  • Contact Data: Billing address, email address, and telephone numbers.
  • Financial Data: Payment card details, including the long number and billing country.
  • Profile Data: Username, password, other registration information, purchases or orders, interests, preferences, feedback, and survey responses.
  • Marketing and Communications Data: Preferences for receiving marketing communications, including your email address, and your communication preferences.
  • Information you post on our website for publication on the internet, including your username and the content of your posts.
  • Information contained in or related to any communication you send to us through our website, including the communication content and associated metadata.

Before disclosing another person’s personal information to us, you must obtain their consent for both the disclosure and processing of their personal information in accordance with this policy.

B. Information We Collect About You and Your Devices (“Device Information”)

Each time you visit our Website, we may automatically collect the following information after receiving your consent:

  • Technical Information: Anonymized IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information.
  • Information About Your Visit: Full uniform resource locators (URL), clickstream data (including date and time), services viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (e.g., scrolling, clicks, and mouse-overs), and methods used to navigate away from the page.

C. Transaction Data

This includes details about payments between you and us, such as date, time, amount, currencies used, exchange rate, and other purchase details.

D. Usage Data

This comprises details of your visits to our Website, including your use of our services.

We do not collect Sensitive Data, which includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic and biometric data, or information about criminal convictions and offences.

4. Uses Made of the Information

We will only use your personal data when legally permitted, including:

  • To perform the contract between us.
  • When necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • To comply with a legal or regulatory obligation.

Below is a summary of how we use your personal data, which is further detailed in the table below:

A. Submitted Information

We use this information to:

  • Fulfill our obligations arising from any transactions.
  • Provide you with the information, products, and services you request.
  • Inform you about goods or services similar to those you have purchased or inquired about.
  • Notify you about changes to our service.
  • Present content from our site effectively for you.

B. Device Information

We use this information to:

  • Administer our Website and perform internal operations.
  • Personalize our Website and services for you.
  • Improve our Website.
  • Allow you to participate in interactive features.
  • Ensure the security of our Website.
  • Measure the effectiveness of advertising and deliver relevant content.

C. Transaction Data

We use this information to manage client/supplier/associate relationships, including contract development, payment management, and communication.

D. Usage Data

We use this information to define customer types, keep our site updated, develop our business, and inform our marketing strategy.

E. Marketing and Communications Data

We use this information to deliver marketing content, provide information about our services, and make recommendations about other services that may interest you.

5. Marketing

We want to make it clear how we use your data for marketing purposes and how you can ‘opt-out’ from receiving any marketing communications from us whenever you want.

Promotional Offers from Us

We may use your personal data (such as your Submitted Information or transaction information) to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you.

You will receive marketing communications from us if you have signed up to receive them and, in each case, you have not opted out of receiving marketing notifications.

Third-Party Marketing

We will obtain your explicit opt-in consent before we share your personal data with any company outside of tripkrt.com for marketing or promotional purposes.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by following the “unsubscribe link” at the bottom of any marketing message sent to you.

6. Disclosure of Your Personal Data

Except as provided herein, we will not disclose your Information to third parties. We do share your personal Information as necessary to fulfil your requests or to enable certain functions or features on the Website, as follows:

  • If you request a travel booking or otherwise use the features or functions of the Website to investigate or purchase travel services, we will share relevant portions of your Information (including state-issued identification information, such as passport numbers) with the third party who provides the applicable services in order to confirm and complete bookings and perform related functions. This includes providing your Information as necessary to deliver tickets, ship items, and submit email communications to you on our behalf. Generally, this will not include your payment card information to the extent we process your payments through the Website (however, see below regarding our payment processing providers). See below for additional detail related to Information necessary to process bookings.

  • If you use the Website to process deposits or payments for travel or other tourism or travel-related services, we will provide your payment card information to our payment card processing provider(s) for the purposes of screening for fraud, processing payments, and handling any payment card-related queries and other issues (and related purposes). We do not store your payment card information ourselves at any time, and you should not provide us your payment card or national identification information outside of the secure areas of the Website which expressly request such information.

  • We may be required to share your Information with government or regulatory agencies in order to comply with relevant requirements, including but not limited to border control agencies. This may include, without limitation, mandatory circumstances, such as those which involve national security, where tripkrt.com is required to disclose your Information even without your consent. For example, to ensure travel security, governments may require access to passengers’ names and related records (typically name, flight origin, flight destination, flight time, duration of flight, seat location, travel agent, form of payment, credit card numbers, travel itinerary, address, telephone number).

  • We may share your contact information with a service provider who is sending the newsletter on our behalf.

  • We may share your non-financial Information with other partners to fulfil your requests or our obligations to you and for the purposes of responding to your questions, but only to the extent permitted by applicable law.

  • We may disclose your personal information to any of our employees, officers, insurers, or professional advisers, insofar as reasonably necessary for the purposes set out in this policy.

  • We may disclose your personal information:

    • to the extent that we are required to do so by law;
    • in connection with any ongoing or prospective legal proceedings;
    • in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

7. Storage Security & International Data Transfers

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Tripkrt.com employs appropriate physical, administrative, and technical safeguards to protect the confidentiality and integrity of Information and to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of Information. Our contracts with our service providers require them to use appropriate safeguards and to operate consistently with this Policy.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and that we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Retaining Your Personal Information

Our data retention policies and procedure are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section on Retaining your personal data, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

9. Your Legal Rights to Your Personal Data

You have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:

You have the right to:

  • Request access to your personal data (known as “data subject access request”). This enables you to receive a copy of the personal data we hold about you. If you require this, please reach out to our support team via the email [email protected].

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you require this, then please review your submitted information in your tripkrt.com account by signing in or reach out to our support team via the email [email protected].

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. If you require this, please reach out to our support team via the email [email protected].

  • Object to processing of your personal data. This is in situations where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights. If you object to the processing of certain data then we may not be able to provide our Services and it is likely we will have to terminate your account. If you require this, please reach out to our support team via the email [email protected].

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Please note that any requests in relation to the restriction of the processing of your data means that we may not be able to perform the contract we have or are trying to enter into with you . In this case, we may have to cancel your use of our Services but we will notify you if this is the case at the time. If you require this, please reach out to our support team via the email [email protected].

  • Request the transfer of your personal data to you or to a third party. We will provide to you, your personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you require this, please reach out to our support team via the email [email protected].

  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide our Services to you. We will advise you if this is the case at the time you withdraw your consent. If you require this, please reach out to our support team via the email [email protected].

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Additional Information We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel your use of our Services, but we will notify you if this is the case at the time.

10. Cookies

The Website uses a feature of your web browser called a “cookie” — a file that your browser places on your computer’s hard drive to uniquely identify your computer.

The Website creates and then uses cookies to make log-in more convenient, to tell us whether you have previously visited the Website, to track your clicks through the Website, and to help us determine whether you came to the Website from a particular Internet link or advertisement.

Cookies can also be used to save and retrieve passwords and to save information on past usage of features and other preferences. We do not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.

Some of our business partners, sponsors, and advertisers also use cookies through the Website (for example, advertisers) to track the success of their advertising and marketing efforts, which is standard practice for many of the websites you may visit.

By your using this website, we imply that you have read this policy and agree to us sending you cookies.

How to Disable Cookies

You can generally activate or later deactivate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

  • Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;
  • Click here to learn more about “Incognito” and managing cookie settings in Chrome;
  • Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
  • Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

If you want to learn more about cookies, or how to control, disable, or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.

Third-Party Cookies

Some features used on this website may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the site where the embedded content is hosted. Likewise, if you share any content on this website through social networks (for example by clicking a Facebook “like” button or a “Tweet” button) you may be sent cookies from these websites. We do not control the setting of these cookies so please check the websites of these third-parties for more information about their cookies and how to manage them.

Why Do We Use Cookies

Cookies make sure that during your visit to our website the website keeps running smoothly and safely. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.

What Type of Cookies Do We Use

  • Necessary cookies: These cookies are necessary for the website to function properly. Some of the following actions can be performed by using these cookies.

    • Store articles in a shopping cart for online purchases
    • Save your cookie preferences for this website
    • Saving language preferences
    • Log in to our portal. We need to check whether you are logged in.

  • Performance cookies: These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance and website optimization.

  • Functional cookies: These cookies enable more functionality for our website visitors. These cookies can be set by our external service providers or our own website. The following functionalities may or may not be activated when you accept this category.

    • Live chat services
    • Watch online videos
    • Social media sharing buttons
    • Login to our website with social media

  • Advertising / tracking cookies: These cookies are set by external advertising partners and are used for profiling and tracking data across multiple websites. If you accept these cookies, we may show our advertisements on other websites based on your user profile and preferences. These cookies also save data about how many visitors have seen or clicked on our advertisements in order to optimize advertising campaigns.

  • Unclassified: These cookies are still in the classification process. They will show up in one of the following categories; Necessary, Performance, Functional, or Advertising.

11. Third-Party Links

The Website may be, in whole or in part, an advertising-supported Website, and when responding to a third-party advertisement or offer, you may submit your information to such third party outside of our control.

We may also include social-media plugins like Facebook and Twitter buttons. We are in no way responsible for any of your activities in respect of your use of third-party social media.

The Website may contain links to other websites that are not controlled by tripkrt.com and are marked with a special character nearby. We are not responsible for the privacy practices of such other websites.

We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information.

This Privacy Policy applies solely to information collected by tripkrt.com and the Website.

12. Other Events

All information collected or provided may be transferred or assigned by tripkrt.com in conjunction with a merger or the sale of all or a portion of tripkrt.com (or similar event).

13. Changes to Privacy Policy

We may update this policy from time to time by publishing a new version on our website. You should check this page from time to time to ensure you agree with any changes to this policy.

We may notify you of changes to this policy by email.

14. Contact

Should you have any queries on our Privacy Policy, please contact us:

Email: [email protected]

Address: Sarva Digital Media Inc headquarters: [Address in Delhi, India]

Website: www.tripkrt.com

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